Terms of service

General Terms and Conditions
(Last update: 2024.02.23)

Please read the Terms and Conditions carefully before using the Website. By using the Website, you agree to all the terms and conditions set out below. If you do not agree to the Terms and Conditions, do not use this website.

Terms and conditions of service for the SANNCE Online Shop
The following General Terms and Conditions (GTC) govern the contractual relationship between the users of these GTCs and the consumers and entrepreneurs who place orders via our shop at www.sannce.eu. They apply to all orders placed via our SANNCE shop.

I. General Terms and Conditions
1. basic provisions
1.1 This website, including areas accessible via the website (the "Website"), is published and maintained by SANNCE. By accessing, browsing or using this Website, you hereby accept, without limitation, the terms and conditions ("Terms and Conditions") set forth below. Your use of the Site constitutes your agreement to each of the terms and conditions set forth below. If you do NOT agree to these Terms and Conditions, the Website should NOT be used.

1.2 The user of these terms and conditions and the provider of the goods in the SANNCE Shop are:
Lvovo g. 105A,
08104 Vilnius, Lithuania
Managing Director: Chuming Liu
Telephone: +370 694 26065 / +1 (308) 222-3952
Dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
EU platform for out-of-court online dispute resolution: http://ec.europa.eu/consumers/odr/

2 Conclusion of the contract
2.1 The subject of the contract is the sale of goods.

2.2 By placing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping basket system under the conditions specified in the item description.

2.3 The contract is concluded via the online shopping basket system as follows:

The goods intended for purchase are placed in the "shopping basket". You can call up the "shopping basket" via the corresponding button in the navigation bar and make changes there at any time.

After clicking on the "Checkout" or "Continue to order" button (or similar) and entering your data as well as the payment and shipping conditions, the order data will be displayed as an order overview.

If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as a payment method, you will either be taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system.

If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Finally, the order data will be displayed as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the option of checking the details in the order overview again, changing them (also using the "back" function of the Internet browser), or canceling the order.

By sending the order via the corresponding button ("order with obligation to pay", "buy" / "buy now", "order with obligation to pay", "pay" / "pay now" or similar) you declare legally binding acceptance of the offer, whereby the contract is concluded.

2.4 Your inquiries regarding the preparation of an offer are non-binding for you. We will submit a binding offer to you in text form (e.g. by e-mail), which you can accept within 5 days (unless another period is specified in the respective offer).

2.5 The processing of the order and transmission of all information required in connection with the conclusion of the contract is partially automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured, and, in particular, that it is not prevented by SPAM filters.
3. Special agreements on the payment methods offered
Payment via "PayPal" / "PayPal Checkout":

When selecting a payment method that is offered via "PayPal" / "PayPal Checkout", payment is processed via the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" are displayed to you under a correspondingly labelled button on our website and in the online ordering process. PayPal" may use other payment services for payment processing; if special payment terms apply, you will be informed of these separately. You can find more information about "PayPal" at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

4. right of retention, retention of title
4.1 You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.

4.2 The goods remain our property until the purchase price has been paid in full.

4.3 If you are an entrepreneur, the following also applies:

We reserve title to the goods until all claims arising from the current business relationship have been settled in full. Before the transfer of ownership of the reserved goods, pledging or transfer by way of security is not permitted.

You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice amount that accrues to you from the resale; we accept the assignment. You are further authorized to collect the claim. However, if you do not properly fulfill your payment obligations, we reserve the right to collect the claim ourselves.

If the goods subject to retention of title are combined and mixed, we shall acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.

We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. We shall be responsible for selecting the securities to be released.

5 Warranty
5.1 The statutory warranty rights apply.

5.2 As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects, and transport damage and to notify us and the carrier of any complaints as soon as possible. If you fail to do so, this will not affect your statutory warranty claims.

5.3 If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to have been agreed if you were informed of the same by us before submitting the contractual declaration, and the deviation was expressly and separately agreed between the contracting parties.

5.4 If you are an entrepreneur, the following shall apply in deviation from the above warranty provisions:

5.4.1 Only our specifications and the manufacturer's product description shall be deemed agreed as the quality of the goods, but not other advertising, public promotions, and statements by the manufacturer.

5.4.2 In the event of defects, we shall provide a warranty at our discretion by rectification of defects or subsequent delivery. If the rectification of defects fails, you may, at your discretion, demand a price reduction or withdraw from the contract. The rectification of defects shall be deemed to have failed after a second unsuccessful attempt unless the nature of the goods or the defect or other circumstances indicate otherwise. In the event of rectification of defects, we shall not be obliged to bear the increased costs arising from the transport of the goods to a location other than the place of fulfillment, provided that the transport does not correspond to the intended use of the goods.

5.4.3 The warranty period is one year from delivery of the goods. The shortening of the period shall not apply:

- for culpably caused damage attributable to us arising from injury to life, limb, or health and in the case of other damage caused intentionally or through gross negligence;

- insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;

- in the case of items that have been used for a building by their normal use and have caused its defectiveness;

- in the case of statutory recourse claims that you have against us in connection with warranty rights.

6 Choice of law
6.1 German law shall apply. In the case of consumers, this choice of law shall only apply insofar as the protection afforded by mandatory provisions of the law of the state of the consumer's habitual residence is not thereby withdrawn (principle of favourability).

6.2 The place of fulfillment for all services arising from the business relationships existing with us and the place of jurisdiction is our registered office if you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is not known at the time the action is filed. The right to appeal to the court at another legal place of jurisdiction remains unaffected by this.

The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

II Customer information
1. Identity of the seller
Vilnius, Lvovo g. 105A, 226-06, LT-08104
Managing Director: Chuming Liu
Phone: +37068448799 / +1 (308) 222-3952
E-mail: support@sannce.com

Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.

We are not willing or obliged to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the conclusion of the contract
The technical steps for the conclusion of the contract, the conclusion of the contract itself, and the correction options are carried out by the provisions "Conclusion of the contract" of our General Terms and Conditions (Part I).

3. Contract language, contract text storage
3.1 The contract language is German.

3.2 We do not store the complete text of the contract. Before sending the order via the online shopping basket system, the contract data can be printed out using the browser's print function or saved electronically. After we have received the order, the order data, the information required by law for distance selling contracts, and the General Terms and Conditions will be sent to you again by e-mail.

3.3 In the case of requests for quotations outside the online shopping basket system, you will receive all contract data as part of a binding offer in text form, e.g. by e-mail, which you can print out or save electronically.

4. Right of amendment
SANNCE reserves the right to modify, add, remove, or change any part of the terms and conditions at any time without prior notice. Any changes to these Terms and Conditions or any information on this website are effective as soon as they are posted. Your continued use of this website after changes are posted constitutes your acceptance of those changes. If you do not agree to these terms and conditions or any changes, you are not authorized to use the website.

5. Prices and payment terms
5.1 The prices stated in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

5.2 The shipping costs incurred are not included in the purchase price. They can be called up via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and are to be borne by you in addition, unless delivery free of shipping costs has been promised.

5.3 If the delivery is made to countries outside the European Union, further costs may be incurred for which we are not responsible, such as customs duties, taxes, or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you.

5.4 Any costs incurred for the transfer of funds (bank transfer or exchange rate fees) shall be borne by you in cases where the delivery is made to an EU member state but the payment was initiated outside the European Union.

5.5 The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.

5.6 Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

6. Delivery conditions
6.1 Items are dispatched at our discretion via different logistics service providers. We reserve the right to send several items of an order in separate deliveries.

6.2 Shipping within Germany is free of charge. For other countries, the shipping costs depend on the weight and vary depending on the country. Any shipping costs incurred will be displayed during the ordering process.

6.3 For orders in Germany, delivery will be made within 4-7 days after payment has been made.

7. Applicable law
This website is administered by UAB CHUMING based in Vilnius, Lithuania. The Terms and Conditions shall be governed by the laws of Vilnius, Lithuania. You agree that any claim or dispute against UAB CHUMING must be resolved by a court in the city of Vilnius, Lithuania.

8. Trademarks
Trademarks, logos, and service marks displayed on the Site (collectively, the "Trademarks") are registered and unregistered trademarks of SANNCE. Unauthorized use or reproduction of these Trademarks is strictly prohibited by law.